gbet.com Privacy Policy

Welcome to the gbet.com Privacy Policy. gbet.com ("we," "us," or "our") operates the online gaming platform accessible at gbetcom.app, providing casino games, sports betting, bingo, slots, and related services to players in the Philippines and other permitted jurisdictions.

We are committed to protecting the personal information of every player who registers and plays on gbet.com. This Privacy Policy describes in detail what personal data we collect from you, the purposes for which we use it, the circumstances under which we may share it, and the rights you hold over your own information.

This Privacy Policy applies to all users of the gbet.com platform, including visitors who browse without registering, registered players, and any individual who contacts our customer support team. By accessing gbet.com or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement governing your use of gbet.com.

gbet.com collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

2.1 Registration & Identity Data

When you create a gbet.com account, we collect your full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to play, and maintain your account.

2.2 Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and applicable anti-money laundering regulations, we may collect copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, or UMID card. We may also request proof of address documents and proof of payment method ownership.

2.3 Financial Data

We collect information related to your financial transactions on gbet.com, including deposit amounts, withdrawal requests, payment method details (such as GCash account references, BPI, BDO, or Metrobank account identifiers), and transaction history. We do not store full bank account numbers or complete card details on our servers.

2.4 Gaming Activity Data

We record your gameplay history on gbet.com, including games played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.

2.5 Technical & Device Data

When you access gbet.com, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data helps us maintain platform security and improve user experience.

2.6 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This helps us resolve disputes and improve our support quality.

gbet.com collects your personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion on gbet.com.
• Automatically: When you visit or use the gbet.com platform, our servers and analytics tools automatically collect technical and behavioral data such as your IP address, session duration, pages visited, and device information.
• Through cookies and similar technologies: gbet.com uses cookies, web beacons, and similar tracking technologies to collect data about how you interact with our platform. See Section 7 for full details on our cookie practices.
• From third-party payment providers: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, we receive transaction confirmation data from those payment providers to update your account balance and maintain financial records.
• From identity verification services: We may use third-party KYC and identity verification services to assist in verifying the documents you submit. These services process your data on our behalf under strict data processing agreements.
• From fraud prevention and security services: We may receive data from third-party fraud detection providers to help us identify and prevent unauthorized access, bonus abuse, and other security threats to the gbet.com platform.

gbet.com uses the personal data we collect for the following specific purposes:

4.1 Account Management

We use your registration data to create and maintain your gbet.com account, verify your identity, process your login credentials, and manage your account settings and preferences.

4.2 Service Delivery

Your data enables us to provide the core gbet.com gaming services — including access to slots, live casino tables, bingo, and sports betting markets — and to process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.

4.3 Regulatory Compliance

We are required by law to verify the identity and age of all players (21+ in the Philippines), maintain records of financial transactions, and report suspicious activity to relevant Philippine authorities. Your data is essential to fulfilling these legal obligations.

4.4 Responsible Gaming

gbet.com uses your gaming activity data to monitor for signs of problem gambling behavior, enforce deposit limits and self-exclusion requests, and provide you with responsible gaming tools and alerts where appropriate.

4.5 Customer Support

We use your account and communications data to respond to your support queries, resolve disputes, and improve the quality of our customer service team's responses.

4.6 Security & Fraud Prevention

Technical and behavioral data is used to detect and prevent unauthorized account access, fraudulent transactions, bonus abuse, and other security threats to the gbet.com platform and its players.

4.7 Platform Improvement

Aggregated and anonymized usage data helps us understand how players interact with gbet.com, identify areas for improvement, and develop new features and game offerings that better serve our Filipino player base.

4.8 Marketing Communications

With your consent, we may use your contact details to send you promotional offers, bonus notifications, and news about new games or features on gbet.com. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, gbet.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, financial, and gaming activity data is necessary to perform the contract between you and gbet.com — specifically, to provide you with access to our gaming services and process your transactions.
• Legal Obligation: We are required by Philippine law and applicable gaming regulations to collect and retain certain data, including KYC documents, transaction records, and age verification information. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: We process technical and behavioral data on the basis of our legitimate interests in maintaining platform security, preventing fraud, improving our services, and protecting the integrity of the gbet.com gaming environment.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

gbet.com does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: We may share your identity documents with third-party verification services that assist us in confirming your identity and age. These providers act as data processors on our behalf under strict contractual data protection obligations.
• Fraud Prevention & Security Services: We may share technical data with fraud detection and cybersecurity service providers to protect the gbet.com platform and its players from unauthorized access and fraudulent activity.
• Regulatory Authorities: We are legally required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies upon lawful request or as required by applicable regulations.
• Legal Proceedings: We may disclose your personal data where required by a valid court order, subpoena, or other legal process issued by a competent Philippine authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of gbet.com's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom gbet.com shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond what is strictly necessary.

gbet.com uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and gather analytics data that helps us improve our services.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, maintain your login session, and collect information about how you use the site. Cookies do not contain executable code and cannot access other data on your device.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the gbet.com platform to function. They maintain your login session, remember your language preferences, and enable core security features. These cookies cannot be disabled without affecting your ability to use gbet.com.
• Performance & Analytics Cookies: These cookies collect anonymized data about how players use gbet.com — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement.
• Functional Cookies: These cookies remember your preferences and settings on gbet.com, such as your preferred game lobby view or notification settings, to provide a more personalized experience.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content and bonus offers based on your gaming activity and preferences on gbet.com.

7.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use gbet.com. For non-essential cookies, you may withdraw consent at any time through your account settings.

gbet.com takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure.

• SSL/TLS Encryption: All data transmitted between your device and the gbet.com platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data stored on gbet.com servers — including KYC documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within gbet.com is restricted on a strict need-to-know basis. Only authorized personnel with a legitimate operational need may access player data, and all access is logged and audited.
• Two-Factor Authentication: gbet.com supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond your password.
• Regular Security Audits: Our platform undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, gbet.com will notify affected players and relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

gbet.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, as required by applicable financial regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC and PAGCOR record-keeping obligations.
• Gaming Activity Data: Retained for the duration of your active account plus three (3) years following account closure, for dispute resolution and regulatory audit purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last communication, to support dispute resolution and service quality improvement.
• Technical & Device Data: Retained for up to twelve (12) months from collection, after which it is aggregated and anonymized for analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, it will be retained until that matter is fully resolved.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gbet.com. We are committed to honoring all valid rights requests promptly and without undue delay.

gbet.com is strictly an adult gaming platform. Our services are intended exclusively for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations applicable to online casino-style gambling.

We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not attempt to register on or use gbet.com in any capacity. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered on gbet.com, please contact our support team immediately via live chat or email so that we can investigate and take appropriate action.

The gbet.com platform may contain references to third-party payment providers and service partners. While we take care to work only with reputable partners, gbet.com is not responsible for the privacy practices of any third-party services or websites.

Each third-party service provider — including GCash, PayMaya, BPI, BDO, and Metrobank — operates under its own privacy policy and data protection practices. We encourage you to review the privacy policies of any third-party services you use in connection with your gbet.com account.

gbet.com's Privacy Policy applies solely to data collected and processed by gbet.com directly. We have no control over, and accept no responsibility for, the data practices of third-party providers once data is transmitted to them for payment processing or other purposes.

gbet.com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or through a prominent notice on the gbet.com platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this page periodically to stay informed about how gbet.com protects your personal data.

Your continued use of gbet.com following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using gbet.com and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbet.com handles your personal data, please reach out to our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

For complaints about how gbet.com has handled your personal data, you also have the right to contact the National Privacy Commission (NPC) of the Philippines directly. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.